Being a small business, every appointment in our books is important. If an appointment is no showed or cancelled last minute, it directly affects the income of our commissioned stylists. When a guest "no shows" we lose the opportunity to fill that appointment time and our stylists are left with no service, sometimes for hours. Out of respect for our team the following policies will be adhered to;

• We require 48 business hours to cancel or reschedule any chemical service (perm, color, etc.,) in order to not incur charges.

• Chemical services cancelled in less than 48 business hours will result in a $50 cancellation fee to be paid prior to your next appointment or day-of your next appointment

• Confirmed chemical services cancelled or no showed day-of could result in a full service charge.

• Voicemails left to cancel a chemical service out side of business hours will be deemed as received the following business day.

This policy is on a case to case basis